Answers
Frequently asked questions.
Ordering something personal often comes with questions — and that’s perfectly fine.
Here are the most common ones to help guide you.
If you don’t find what you’re looking for, feel free to reach out.
About the portrait
What kind of photo should I upload?
Clear, well-lit photos where your pet’s face and expression are visible work best.
That said — don’t overthink it. Send your favourite and we’ll guide you if needed.
Can I include more than one pet?
At the moment, portraits are created for one pet at a time.
If you’d like to include more, just contact us — we’ll be happy to explore options together.
Can I choose the style?
Yes — you select the style when placing your order.
Each one has been carefully curated to ensure the result feels balanced and considered.
Can I request changes?
Absolutely! We always send you the portrait proposal before it goes to print.
You can request small tweaks at that stage so it feels just right.
Will it look exactly like my photo?
Your photo is the starting point — not the final destination.
Each portrait is artistically interpreted to capture personality, character, and warmth rather than replicate every detail.
Timing & Delivery
How long does it take?
Creating your portrait usually takes 2–3 business days.
After approval, it moves into production and shipping.
Timing may vary slightly depending on revisions and location.
How long does shipping take?
Shipping typically takes 3–7 business days after production depending on destination.
Tracking details are sent once your order is on its way.
Where do you ship?
Currently we ship to:
- Spain
- France
- Italy
- Germany
If you’re located elsewhere, just reach out — we’ll see what we can arrange.
When will I receive my digital portrait?
Digital portraits are delivered via email shortly after approval — no shipping required.
Orders & Changes
Can I cancel my order?
If work hasn’t started yet, cancellation may be possible.
Contact us as soon as you can and we’ll check.
Do you accept returns?
Because every portrait is custom-made, returns aren’t possible.
However, if something doesn’t feel right, please contact us — we’ll always do our best to help.
Still wondering something?
How can I contact you?
You can reach us anytime through the contact page.
We’re always happy to help — whether it’s a question, an idea, or something about your Bestis.